Travellers flying on US Airways between October and December 2011 were treated to the airline’s best-ever fourth quarter operational performance.
In addition, US Airways finished the year with an outstanding operational performance, including the Company’s best December in on-time, completion factor, baggage handling and departure performance during the busy holiday travel season.
Several factors contributed to the performance, including extensive planning for heavier-than-usual numbers of passengers, a focus on making sure flights departed on time, good weather, and, most notably, a “can-do” attitude from the airline’s employees, who took care of more than two million customers who flew with US Airways between the 22nd December and 1st January.
“Our performance during the often-challenging holiday travel season helped to make the holidays joyful and stress-free for more than two million people who travelled with us during this time,” said US Airways’ Executive Vice President and Chief Operating Officer, Robert Isom.
“Such an accomplishment would not have been possible without the hard work of all 32,000 US Airways employees or the support from our Express partners, which ran equally impressive operations that beat previous seasons.”
From the 22nd December through to the 1st January US Airways’ mainline flights set a new completion record for the airline with 99.6 percent of scheduled flights completing their mission. These flights arrived on-time (within 14 minutes of schedule) 86.5 percent of the time while averaging an 83.9 percent load factor (seats occupied). Bags were another success story with only 2.77 mishandled bags per 1,000 enplanements.
Additionally, the airline saw a 60 percent decrease in the number of calls from customers to its reservations center help desks compared with the same timeframe in 2010. Employees at US Airways’ help desks assist customers whose travel plans have been disrupted.
The airline’s performance during the holiday travel season caps off its best fourth quarter operational performance in on-time arrivals, departures, completion factor and baggage handling. From October through to December 2011, both US Airways and US Airways Express partners cancelled fewer flights and mainline arrived on-time more often than any other quarter for the year and more than any other fourth quarter in the airline’s history. During this time US Airways also achieved three days with zero mainline flight cancellations, or 100 percent completion factor. Highlights of the fourth quarter include a mainline completion factor of 99.4 percent and on-time arrival performance of 86.4 percent.