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Airlines ANA, JAL and SAS win ‘on time’ awards

JAL, SAS and ANA airlines were top of the prize winning board as awards for service were handed out at the 2011 On-time Performance Service Awards.

JAL achieved Best On Time Arrival performance and  SAS has officially been named Europe’s most punctual airline, for the third year in a row.

The Scandinavian Airline SAS was also the world’s third most punctual airline after Japanese airlines ANA and JAL. For 2011, 88.22% of all SAS flights arrived on time according to the independent source Flightstats.

 “We are very pleased to once again be named Europe’s most punctual airline and remain Europe’s most reliable airline for the third year in a row. All our employees, both on the ground and in the air, do their utmost every day to ensure that every flight meet our customers’ expectations and offer them the most value for time and money. To also be the world’s third most punctual major airline really confirms that we are a world-class airline,” says Rickard Gustafson, CEO, Scandinavian Airlines.

Statistics from the FlightStats On-time Performance Service (OPS) Awards show that 86.33% of the 419,060 scheduled international and domestic flights operated and marketed by JAL (including codeshare flights operated by partner airlines American Airlines, British Airways and Air France etc.) between January 1 and December 31, 2011, arrived at their destinations as scheduled. Of those, 227,035 were operated by JAL Group airlines with 90.52% of flights arriving on-time.

SAS’ 239,320 flights in 2011, 208,972 arrived on time. The arrival statistics for 2011 is also an improvement of 2010’s punctuality of 86.47%. In 2009, SAS’ punctuality record was 89.83% and in 2008 it was 83.92%.

In another category of Regional Asian Airlines, where four of five nominees out of a total of 15 contending airlines were JAL Group subsidiaries, Japan Air Commuter (JAC) was recognised as clocking the best on-time arrival result of 92.60% punctual flights. This title has been held by a JAL Group subsidiary for the third consecutive year this year, with JAL Express and J-AIR distinguished in 2009 for most punctual Asian Airline, and in 2010 respectively.

JAL expressed its appreciation to its customers who have directly contributed to this commendation by turning up at their boarding gates early, and to employees for their daily efforts to ensure flights depart as scheduled.

Flightstats track the performance of airlines covering over 150,000 flights per day, archive the data for analysis and publication, and provide real time flight status to millions of travellers worldwide each day.


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