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Air France continues investment in its Business Class passenger service

Air France look to be concentraing on their higher value customers as they continue to invest in their Business Class service for 2012.

From its cabin amenities to its new exquisite meal service, Air France is continuing to innovate as part of its efforts to provide ever more refined service, combining modernity and comfort in its Business Class for 2012.

Their Business Class in-flight cuisine has been revisited by renowned chefs to develop improved quality and taste. By enhancing its menu with dishes signed by renowned Chefs such as Joël Robuchon, the chef with the most Michelin stars, by offering menus, tableware and amenities kits which are more contemporary and regularly renewed, Air France intends to surprise customers and maintain its role as ambassador of fine French cuisine and lifestyle.

One year after its launch, Air France is continuing to equip its long-haul fleet with its new Business Class seat. Longer, more spacious and 5 kg lighter, this “full sleep” seat is both more comfortable and environment-friendly. Already available on over 25 routes, it will equip two-thirds of the fleet by the end of 2012, i.e. close to 70 aircraft – Boeing 777, Boeing 747, Airbus A330, Airbus A340 and Airbus A380.

The most important part of any airline that never seems to be consistent is the actual service on board. Air France wants to take personalised service on board one step further, and is highlighting attention paid to passengers. This is illustrated by concrete and individual gestures and attitudes, so that each customer remembers his Business Class trip as a privileged moment. There is a complete training course for all long-haul cabin crew on these service signatures and close to 80% of pursers have already been trained.

If you travel in this new Business Class on Air France do let us know your thoughts!


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