Terms and Conditions

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Hi and welcome to PlaneTalking!

We’re happy to see you here at the new official PlaneTalking onlie  store website ( referred as the “site”).

We know that reading the terms and conditions is really boring, but please read the following very carefully to avoid any disappointment.  We like to keep our customers happy and to do that, it helps if you make yourself familiar with our conditions. Our relationship between the users and PlaneTalking is governed by these Terms and Conditions.

From time to time, you might receive additional rules and policies which are applicable to the use of the products. We also reserve the right to change the Terms and Conditions by posting the updated version on the Site. Use of the Site is therefore considered as an acceptance of the updated terms and conditions.


PlaneTalking is an official seller of the products displayed on the site.

Accuracy of content

We are doing our best to keep the information and content of the website updated. Sometimes it’s not possible to avoid any errors. The Site might contain typo errors. The accuracy of the colours is the closest to the actual fabric colours, however some inaccuracies may occur as a result of lighting conditions during the photo shoot, editing, as well as screen settings on the users display therefore accuracy of the colour might vary. The weight, dimensions and volume are displayed as accurate as possible, however some errors might appear.

Changes can be made to the information on the Site without notice. We reserve the right to change the Site at any time. We do not warrant that the functions or content contained in the Site are error free or that the server is free of viruses or other harmful malware. We do not hold liability for the use of the Site, including, without limitation, the content and any errors contained therein.

While we do our best to ensure that items listed as cabin luggage meet strict airline restrictions, we cannot be held responsible for any changes in check-in standards or if airports/airlines change their restrictions.


The price of the products you order is the price that is displayed on the Site at the time you confirm your order. All prices are in British pounds, incl. VAT and exclusive of delivery charges. If you cancel your order before the dispatch, we will refund the sum that has been debited from your credit/debit card for the products. If you cancel your product after it has been dispatched, you will be refunded the price of the product minus the delivery charges. If you cancel your order after you have received the item, the user is liable for the return costs to our warehouse. Upon receipt of the returned goods you will be refunded the price of the product ordered.


The payments we accept are displayed on our Site. Payments must be made in £. We retain ownership of the sold goods until we have received full payment of the price and shipping charges and possible late payment interests and/or indemnities.

Sale Agreement

No sale agreement will exist between you and PlaneTalking  until we dispatch the product(s). Your order represents a binding offer by you to purchase our products. The sale will only be binding to us once we have notified you by means of the Shipping Notification E-mail that the goods have been dispatched to you.

We reserve the right to refuse an order, wholly or partially if:

  1. The product is not available.
  2. If your billing information is not correct or not verifiable.
  3. If your order is flagged up by the security system as an order susceptible to fraud.
  4. If your bank transfer payment/reservation is not received timely
  5. If we could not deliver to the address provided by you

Delivery restrictions – country of delivery

Care of PO Box addresses are not accepted. We deliver from Monday till Friday, except for bank holidays.


We are a making huge effort to deliver the products within the time-scale indicated on the individual order confirmation to the user. Such time-scales are approximates only, they are not guaranteed delivery times.

Orders placed up until 1PM are dispatched on the same day. Orders placed on Friday before 1PM with the next day delivery will be dispatched on Friday, however depending on the courier it might be delivered on the first working day – usually Monday. The next day delivery doesn’t fall on bank holidays and weekends.

All products ordered from this Site will be dispatched by PlaneTalking. If you don’t receive your item, please contact the customer service on contact@planetalking.com. Please have your order number ready to allow us to proceed with your order quickly. If you do not receive the items ordered after 30 days, you will have the option to cancel your order and request full refund.

If you accept that a delivery is signed off for by a person other than the user, please ensure that person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date.

Defective product or wrong delivery

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged or not in conformity with your order, please do not sign off the delivery note for receipt and clearly note the nature of the damage and/or the discrepancy on the delivery note. You must notify us in writing of the problem within 24 hours of the delivery time by e-mail to contact@planetalking.com.  In the event of a manufacturers defect or in the event of a wrong delivery, we will bear all shipping costs related to the return of the goods.

Distance selling – right of retraction

The consumer has the right to inform the supplier of his right to retract the sale, without payment of any fine and without giving a motive, at any time up to 14 calendar days from the delivery date. You may exercise your right of retraction by returning unused goods to us.

Please email us contact@planetalking.com and mention your order number. We will send our return instructions to you by e-mail. The return is at your own cost and we advise you of the cost of the return in the same e-mail.

Pack the item to be returned (only unused and undamaged items, in original packaging with authentic labels, accessories, instructions, guarantee leaflets).
The original packaging will prevent damage while in transit.

Please print the return label and tape it on your return package/packages. The return label will comprise all required data in order to guarantee a smooth shipment (your personal data, our delivery address, the name of the courier). Please return the items to us within 7 days of contacting us.

Items received in good condition will be refunded within 30 days. If the items arrive damaged , we will inform you if we can accept your return. Partial refund may be applicable if we receive the items damaged.

Only items purchased online on this Site can be returned. As for any other return, please contact the store, where you have purchased the items from.

Limitation of Liability

The terms and conditions of this agreement do not affect your statutory rights. We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or inability to use our Site, its content or any link to another website arising in a contract or otherwise.

We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the sale agreement for:

(a) any losses which are not foreseeable by both parties to the sale agreement at the time such sale agreement is formed arising in connection with the supply of the products and related service or their use by you;
(b) any losses which are not caused by any breach by us;
(c) business or trade losses.

Our entire liability in connection with the sale agreement will not exceed the purchase price of the products in question.


(a) Legal Warranty:
Consumers are entitled to the legal warranty. It covers lack of conformity of the goods at the time of the delivery. The seller undertakes to replace or repair the concerned goods (or parts) free of charge. The seller reserves the right to exchange the article if the costs for a repair are disproportionate, or if a repair is impossible. The consumer has the burden of proof to show that defects that appear after a period of 6 months following delivery were in place at the time of delivery.

Questions, complaints, comments or service contact

If you have any questions about this Site, or if you have technical problems in accessing information on our Site, please email us contact@planetalking.com

Use limitations and intellectual property rights

All brand names, product names and titles used on the Site are trademarks or trade names  or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as they may constitute an infringement of the holders’ rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of PlaneTalking or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, please contact us.

Use of information and suggestions by you regarding this Site

In the event you provide to PlaneTalking any material, information, suggestions or comments on or through the Site about the Site, the way in which we conduct its business, or the operation of the Site, we reserve the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to PlaneTalking  a non-exclusive, perpetual, worldwide, royalty free license to utilise and publish such information and material, in whole or in part. However, use by PlaneTalking of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the Site’s Privacy Policy , discussed below.

Use of your suggestions to PlaneTalking regarding new products, features or processes

(a) A submission will not in any way establish a confidential relationship nor will it place PlaneTalking in the position of receiving a submission in trust and PlaneTalking shall not be obligated and makes no commitment to treat or maintain as confidential such submissions.

(b) PlaneTalking shall have the right to retain any material submitted to it, to make copies thereof and to retain the same in its files.

(c) No obligation is assumed by  PlaneTalking or may be implied by the receipt or examination of the submission unless or until a formal written agreement signed by  PlaneTalking and by you, and then  PlaneTalking’s obligations shall be only as expressed in that written agreement.

Privacy Policy

We consider your privacy as very important and we want to be sure you are aware of and agree with the way in which we may use your personal information. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.


Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:

o    Terms and Conditions: these terms and conditions and all its additions or updates.

o    Order: the result of the ordering process as described in article 4 of the Terms and Conditions.

o    User: someone who by entering the address of this Site or by following a link visits this Site and uses it for informative purposes or to place an order.

Governing law

Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of England and the English courts. This clause does not affect your statutory rights. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence.

If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.

Entire Agreement

These Terms and Conditions supersede all prior terms applied with the User. These terms and conditions were last updated on 1st September, 2014.


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